Refund & Cancellation Policy

2. Exclusions & Limitations

The following transactions are strictly excluded from refund capabilities:

• Any request submitted after the 14-day transaction window;
• Subscription renewals, unless requested within 48 hours of billing and credits remain completely unconsumed;
• Accounts that have been suspended or terminated due to violations of our Acceptable Use Policy;
• Compute credits consumed during successful model generations (even if the aesthetic design output does not meet your specific creative expectations).

3. Automatic Credit Failure Refunds

If a generation task encounters an API drop, database timeout, or model network error, our backend systems automatically recognize the task status. In such events:

• The system will automatically refund all 50 credits to your wallet instantly;
• No manual tickets are required; your credit balance is immediately restored.

4. Refund Request Submission & Processing

All checkout payments are managed by our Merchant of Record partners, Paddle or Creem. To request a refund within the 14-day eligibility window:

1. Locate your transaction receipt or invoice containing the Order ID or Transaction receipt number.
2. Submit a refund request directly through the Paddle Buyer Portal at paddle.net or write directly to Creem support if processed on their gateway.
3. Alternatively, you can email our billing support desk at [email protected]. We will verify your credit consumption history and forward the refund request to the payment provider.

Approved refunds are credited back to the original payment method (credit card, PayPal) within 5 to 10 business days, depending on bank processing speeds.

5. Subscription Cancellations

You can cancel your active monthly or annual subscription at any time from your account billing dashboard. The cancellation will take effect at the end of the current billing cycle, and you will not be billed for subsequent periods. You will retain access to your credit balance and workspace features until the active period expires.